The fine print

Terms of Service

Effective October 6, 2026 · Last updated October 6, 2026

1. Who we are and this agreement

Long Time, No Clue (the "app") is provided by OliAug, LLC, a company organized in the United States ("OliAug," "we," "us," "our"). These Terms of Service ("terms") are a legal agreement between you and OliAug. They cover the app, our website at oliaug.com and any related services (together, the "service").

By creating an account or using the service, you agree to these terms. If you do not agree, do not use the service.

2. Eligibility

You must be at least 16 years old to use the service, wherever you live. By using it, you confirm that you meet this age requirement and that you are able to enter into this agreement. The service is meant for your own personal, non-commercial use.

3. Your account and security

• Give accurate information when you create your account, and keep it up to date.
• Keep your sign-in details secure. Use a strong, unique password, and consider turning on App lock in the app.
• You are responsible for activity on your account. Tell us promptly at info@oliaug.com if you think someone else has accessed it.
• One person per account. Do not share, sell or transfer your account.

4. The service and AI

The app helps you remember people and the details of your life. You record short voice notes (up to 90 seconds), share short audio files into the app, type notes and attach photos. With your consent, the app uses artificial intelligence provided by OpenAI to transcribe and organize this content into people, places, follow-ups, reminders and briefings.

AI output can be wrong or incomplete. The app may mishear a name, connect a detail to the wrong person, miss something you said, or set a reminder for the wrong time. Please review what the app understood and correct mistakes.

• Do not rely on the service for medical, legal, financial, safety or emergency decisions. It is a memory aid, not professional advice, and it is not an emergency service.
• You are responsible for checking that your reminders and follow-ups are correct. Notifications can be delayed or missed, for example if notifications or location permissions are turned off or your phone is offline. Do not use the app as your only reminder for anything important.
• We may change, add or remove features over time. We will try to give notice of changes that significantly reduce what a paid subscription includes.

5. Your content and other people

You own your content

"Your content" means the recordings, audio files, text, photos, contact details and other material you add to the service, and the organized information created from it for you. You keep ownership of your content.

You give OliAug a limited, worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, process and display your content only as needed to run the service for you, including sending it to our service providers (such as our hosting provider and OpenAI) as described in our privacy policy. This license ends when your content is deleted, except for copies kept for a limited time in backups or where the law requires us to keep them. We do not use your content to train AI models, and we do not sell it.

Information about other people

Your memories will usually include information about other people. You are responsible for having the right to record and store the information you add about others. In particular:

• Follow recording-consent laws. The app is designed for recording your own recollection after you see someone, not the conversation itself. Some places, including several US states and many countries, require everyone's consent before a conversation is recorded. If you record a conversation or share a recording into the app, make sure you are legally allowed to.
• Only share recordings you are allowed to make and that you have the right to share with us for processing.
• Be careful with sensitive information. Do not store sensitive information about other people (for example about their health, sexuality, religion or finances) unless you are lawfully allowed to and it is for your own personal use.
• Use the app for your own personal relationships, not to collect information about people for others.

We may remove content, or ask you to remove it, if we receive a valid complaint or believe it breaks these terms or the law.

6. Acceptable use

You agree not to use the service to:

• break any law or encourage anyone else to;
• harass, threaten, stalk, intimidate or harm anyone;
• monitor or keep surveillance on people without a lawful basis, or track someone's location or activities without their knowledge where that is unlawful;
• record people where that is not allowed, or store content you do not have the right to store;
• infringe anyone's intellectual property, privacy or other rights;
• copy, modify, decompile, reverse engineer or try to extract the source code of the app, except where the law allows this despite this restriction;
• access the service by automated means, interfere with or disrupt it, probe or test its security without our permission, or try to access other users' data;
• get around usage limits, fair-use limits, subscription checks or other technical restrictions, or use the service in a way that places an unreasonable load on it or on our AI providers; or
• resell the service or use it to build a competing product.

7. Subscriptions and free trial

• Long Time, No Clue Pro is an auto-renewing subscription, offered monthly and yearly. Prices are shown in the app before you buy and may vary by country.
• Billing by Apple. Payment is charged to your Apple Account by Apple at confirmation of purchase. We never receive your payment card details.
• Free trial. Eligible new subscribers get a 14-day free trial. Unless you cancel at least 24 hours before the trial ends, it converts to a paid subscription and you are charged. Each Apple Account may get only one free trial.
• Automatic renewal. Your subscription renews automatically for the same period at the then-current price unless you cancel at least 24 hours before the end of the current period. Your account is charged for renewal within 24 hours before the end of the current period. If the price changes, Apple will notify you as its rules require.
• Managing and cancelling. Manage or cancel your subscription in your Apple Account settings (on iPhone: Settings › your name › Subscriptions), or from the app (Settings › Your plan › Manage subscription). Cancelling stops future renewals; you keep Pro until the end of the period you have paid for. Deleting your account or the app does not cancel your subscription.
• Refunds. Refunds are handled by Apple under Apple's policies. We cannot issue refunds for App Store purchases ourselves. You can request one at reportaproblem.apple.com.
• Fair use. AI processing costs us money each time it runs. To keep the service available for everyone, accounts are subject to reasonable fair-use limits on AI processing and retries. If you reach a limit, some features may pause until the limit resets.

8. Beta testing

If you test pre-release versions of the app through Apple's TestFlight, those builds are unfinished. They may contain bugs, lose data or change without notice, so please keep your own copy of anything important (you can use Settings › Privacy › Export my data).

Beta testers who joined through TestFlight keep Long Time, No Clue Pro free for as long as Long Time, No Clue Pro is offered. This benefit is personal to the tester's account and cannot be transferred.

If you send us feedback, ideas or suggestions about the service, you allow us to use them for any purpose without paying you or owing you anything. Please do not include other people's private information in feedback.

9. Privacy

Our privacy policy explains how we collect, use and share personal information, and our Consumer Health Data Privacy Policy explains how we handle health information you save. Before any of your content is sent for AI processing, the app asks for your explicit consent. You can withdraw it at any time in Settings › Your profile and permissions, although the app's main features need AI processing to work.

10. Intellectual property

The service, including the app, its software, design, text, graphics, mascot, logos and the name "Long Time, No Clue," belongs to OliAug or its licensors and is protected by intellectual property laws. Subject to these terms, we give you a personal, limited, non-exclusive, non-transferable, revocable license to use the app on Apple-branded devices you own or control, for your personal, non-commercial use. We keep all rights not expressly granted to you.

If you believe something in the service infringes your copyright or other intellectual property, contact us at info@oliaug.com.

11. Ending your use

You can stop using the service at any time and delete your account in the app (Settings › Privacy › Delete Account Completely). This deletes your account, memories, people, recordings, photos and Sign in with Apple link, as described in our privacy policy. Remember to cancel your subscription with Apple separately.

We may suspend or close your account, or limit your access, if you seriously or repeatedly break these terms, if we must do so to comply with the law, or to protect other users, the public or the service. Where reasonable, we will tell you why and give you a chance to export your data first. We may also stop offering the service; if we do, we will give reasonable notice where we can.

Sections of these terms that by their nature should continue after your account ends (such as ownership, disclaimers, limitation of liability, indemnity and governing law) will continue.

12. Disclaimers

To the extent permitted by law, the service is provided "as is" and "as available." We do not promise that it will be uninterrupted, error-free or secure, that AI output will be accurate or complete, or that reminders and notifications will always be delivered on time. To the extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.

Some jurisdictions do not allow certain warranties to be excluded, so some of these exclusions may not apply to you.

13. Limitation of liability

To the extent permitted by law:

• OliAug will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, lost data, missed appointments or events, or damage to relationships or reputation, arising from or related to the service, even if we were told they were possible; and
• OliAug's total liability for all claims relating to the service is limited to the greater of (a) the amounts you paid for the service in the 12 months before the event giving rise to the claim, and (b) US$50.

Nothing in these terms limits or excludes liability that cannot be limited or excluded by law, such as liability for fraud, gross negligence or intentional misconduct, or for death or personal injury caused by negligence. If you are a consumer in the European Union or the United Kingdom, you keep all mandatory rights you have under the consumer law of the country where you live, and nothing in these terms affects them.

14. Indemnity

To the extent permitted by law, you agree to defend and compensate OliAug, its owners, employees and contractors against claims, losses, and reasonable costs (including legal fees) brought by third parties that arise from your misuse of the service, your breach of these terms, or content you add to the service, including information or recordings about other people that you did not have the right to record, store or share. This section does not apply to consumers where local law does not allow it.

15. Changes to these terms

We may update these terms as the service changes or the law requires. We will post the new version here with a new effective date and let you know in the app. If a change is material, we will tell you in advance and ask you to accept the updated terms in the app before you continue to use the service. If you do not agree to the new terms, you can stop using the service and delete your account.

16. Governing law and disputes

These terms are governed by the laws of the State of Maryland, United States, without regard to its conflict-of-law rules, and any dispute relating to these terms or the service will be heard in the state or federal courts located in the State of Maryland, except where consumer law gives you the right to bring a claim in the courts where you live, or to rely on the laws of the place where you live.

Before starting a legal claim, please contact us at info@oliaug.com so we can try to resolve the issue informally.

17. Apple App Store terms

If you downloaded the app from Apple's App Store, the following also applies:

• Agreement. These terms are between you and OliAug only, not Apple Inc. ("Apple"). OliAug, not Apple, is solely responsible for the app and its content.
• Scope of license. Your license to use the app is limited to a non-transferable license to use it on any Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions, except that the app may be accessed and used by other accounts associated with you through Family Sharing or volume purchasing where available.
• Maintenance and support. OliAug is solely responsible for providing maintenance and support for the app, as described in these terms or as required by law. Apple has no obligation to provide any maintenance or support for the app.
• Warranty. OliAug is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) of the app to you. To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the app, and any other claims, losses, liabilities, damages, costs or expenses caused by a failure to conform to a warranty are OliAug's responsibility, to the extent not disclaimed in these terms.
• Product claims. OliAug, not Apple, is responsible for addressing any claims by you or any third party relating to the app or your possession or use of it, including (i) product liability claims; (ii) any claim that the app fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy or similar laws.
• Intellectual property. If a third party claims that the app or your possession and use of it infringes that third party's intellectual property rights, OliAug, not Apple, is solely responsible for the investigation, defense, settlement and discharge of that claim.
• Legal compliance. You represent and warrant that (i) you are not located in a country that is subject to a US Government embargo or that has been designated by the US Government as a "terrorist supporting" country; and (ii) you are not listed on any US Government list of prohibited or restricted parties.
• Developer contact. Questions, complaints or claims about the app should be sent to OliAug, LLC at info@oliaug.com.
• Third-party terms. You must comply with any applicable third-party terms when using the app, for example your mobile carrier's or internet provider's terms of service.
• Third-party beneficiary. Apple and Apple's subsidiaries are third-party beneficiaries of these terms. Once you accept these terms, Apple will have the right (and will be deemed to have accepted the right) to enforce them against you as a third-party beneficiary.

18. General

These terms, together with our privacy policy and Consumer Health Data Privacy Policy, are the entire agreement between you and OliAug about the service. If any part of these terms is found unenforceable, the rest stays in effect. If we do not enforce a right straight away, we have not given it up. You may not transfer your rights under these terms without our consent; we may transfer ours as part of a merger, acquisition or sale of assets, as long as your rights are not reduced. We are not responsible for delays or failures caused by events outside our reasonable control.

19. Contact us

OliAug, LLC · info@oliaug.com

Our postal address is available on request.